Nexusbytes.. site inaccessible and support is not much help.

They say they’re ‘aware of the problem’ and their ‘upstream provider’ is working on it. My business is meanwhile inaccessible to me and customers and I am already behind fulfilling orders. I am able to see them in paypal so I am still getting them out but I am beyond infuriated that they can’t tell me what the issue is or when it will be resolved. A forum connected to their site called servedez has a notice saying the forum will be down for 72 hours for maintenance. Not sure what to do here except wait but I’d like to get a clearer picture of how long I will be waiting. I want to ditch them entirely right now but I haven’t made a backup in a while. No notice was given, all I get are vague answers. Is this acceptable?

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